General FAQ's

We hope you find the answers you're looking for, if not drop us a line!

Can I remove the 'Powered by Simile' tag?

Yes, upgrade to premium and you can disable the simile branding.

The widget is not displaying.

Try clearing your cache, or preforming a hard refresh ( Command + Shift + R ).

The widget stopped working.

Try clearing your cache, or preforming a hard refresh ( Command + Shift + R ). If problems persist, try to resync the widget.

How long is expected to sync my data with Simile?

Depending on the size of your catalog, it may take a few minutes to sync all your products. For over 1000 products, expect a one hour wait or more. For over 10000 products expect to wait a few hours.

Still need some help? Send us a message!

For any other questions, please contact us at simile@scopemedia.com